Quotation Specialist

Reports to: Supervisor, Quotations

Direct Reports: No

Location: Hudson, WI, or New Albany, MS

Employment Type: Full-Time

Summary:

Under general supervision, the individual in this position will utilize technical knowledge to prepare quotation packages based upon the product content. Must possess the ability to interpret customer requirements, match products to customer specifications, and ensure that the quote is technically compatible and competitive.

Examples of Duties:

• Apply product knowledge of manufacturing capabilities to quote effective solutions to meet customer needs.
• Interface with internal departments to develop timely offers with the value creation to both the customer and the company.
• Communicate effectively and professionally with customers to identify needs and evaluate alternative technical solutions.
• Documents customers' specific requirements, needs and concerns.
• Understands and uses quotation software tools including catalogs, price lists, websites, etc.
• Records customer quotation requests.
• Maintains and organizes copies of quotations and support materials.
• Ensures effective communication between customers, outside sales representatives and internal staff.
• Informs supervisor and/or manager of customer problems and/or company liability issues.

Knowledge, Skills, and Abilities:

• Ability to read customer specifications and offer products that meet customer needs and requirements.
• Knowledge of customer support standards expected in business-to-business relationships.
• Strong organizational skills and ability to work on multiple projects concurrently.
• Flexibility to adapt as our business needs change and grow.
• Knowledge of manufacturing systems and processes related to customer support issues.
• Keen attention to detail and ability to communicate and summarize details effectively.
• Skill in using computer systems, including Enterprise Resource Planning systems, and Microsoft Office Outlook, Word, and Excel.

Minimum Requirements:

• High School Diploma or GED.
• Technical customer support experience

RSG is an EEO employer as defined by the EEOC.